Effects of Mentoring on Job Satisfaction

Background: Hospitals have experienced nursing shortages and high rates of turnover for years. Healthcare organizations have sought answers to these problems, such as stressful work environments, lateral violence, perceived lack of support and general job dissatisfaction. Hospitals' nursing workforce is being affected in a large way; therefore, a solution is needed. Hospitals around the United States and in other countries have instituted mentoring programs to increase job satisfaction and increase nursing job retention. Objective: The purpose of this project was to implement and assess the effectiveness of a mentoring program at a Midwestern Hospital. Methods: A mentoring program was developed that paired new employees with a mentor who had been employed by the organization for a minimum of one year. The mentor-mentee pairs attended a training session at the beginning of the project and then met monthly. The Minnesota Satisfaction Questionnaire (MSQ) was utilized as a pre and post-survey to assess the effect of the mentoring program. Results: There was 100% mentee participation in the pre-survey with a mean MSQ score of 86; only 42% mentees participated in the post survey, with a mean MSQ score of 83. Nurse turnover rate prior to the implementation of the project was 9.09%; this rate dropped to 4.54% after the project. Conclusion: The mentoring intervention helped the mentees to establish supportive relationships with established nurses. Program protocol was not strictly followed exhibited by several deviations including low response to the post-survey. Due to low post-survey responses, the effect of the intervention could not be adequately evaluated. Although there was not 100% participation in the completion of the post-intervention questionnaires the responses received indicated a positive effect.

Creator

• Patton-Boyd, Kelly

Language

• English

Keyword

• mentorship
• retention
• nursing
• job satisfaction
• hospital

Date created

• 2019

Source

• dnp12

Rights statement

• http://rightsstatements.org/vocab/InC/1.0/